Shipping & Returns
Please allow up to 48 hours for order processing.
green-biotics.com ships in USA via FedEx, USPS or local courier and in Europe with post NL and outside USA & Europe via local courier.
Orders over 75.00 USD – Free shipping. Under 75 USD –Ground shipping 9.90 USD (1 – 7 business days)
Monday – Friday, excluding legal holidays within the European continent/ USA. Orders should be made before 14:00 (+1 GMT) in order to be processed on the same business day. Our orders are shipped and delivered on business days (Monday through Friday, excluding major holidays). Our standard shipping carrier is FedEx or USPS or local courier in the USA and Post Nl or local courier in Europe and we kindly ask that you add 1-7 business days for standard shipping. Standard Shipping Charges apply. Please select the shipping option that best suits your delivery needs during “Checkout.”.
Our express shipping carrier is FedEx does not deliver on Saturday or Sunday nor do they deliver to Post Office boxes. APO and PO Box orders will be shipped via local courier.
PO Box – Delivery time is 3-8 business days
APO/FPO – Delivery time is 4-6 weeks.
TRACKING YOUR ORDER
Please contact our Customer Service if you need assistance tracking your order.
Our customer service representatives are more than happy to assist you during our business hours on Monday through Friday, 09:00AM– 17:00PM (+1 GMT).
RETURN A PRODUCT
green-biotics.com offers refunds on unopened products within 30 days. Simply return any unopened product for a full refund, to do so please contact us through our web site and a customer service representative will contact you and assist you prior to sending the product back to have a case number or a RMA number (Return Merchandise Authorization) assigned to the return.
We will refund your credit card and only charge for shipping and handling charges, if any. Returns typically require 10 business days for processing once received by our warehouse. Shipping Costs to return items to green-biotics.com are the responsibility of the customer.
In-Store Purchases – Physical locations are independently owned & operated as a separate entity from the web site/web department. Most of the locations are all final sale. Please refer to the original purchase receipt for contact details & exact store policies.
If you need assistance with an In-Store Purchase, please contact us our customer service and we will do our best to assist you.
Please Note – we will refund only products that have been bought through our website: https:// green-biotics.com.
If you receive a damaged product(s) please contact us immediately and we will replace your product(s).